Please use this identifier to cite or link to this item:
https://hdl.handle.net/2440/107989
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dc.contributor.author | Hoang, H. | - |
dc.contributor.author | Rao Hill, S. | - |
dc.contributor.author | Freeman, S. | - |
dc.contributor.author | Lu, V. | - |
dc.contributor.author | Imrie, B. | - |
dc.date.issued | 2017 | - |
dc.identifier.citation | International Journal of Human Resource Management, 2017; 28(4):627-656 | - |
dc.identifier.issn | 0958-5192 | - |
dc.identifier.issn | 1466-4399 | - |
dc.identifier.uri | http://hdl.handle.net/2440/107989 | - |
dc.description.abstract | While research on drivers of service climate has focused on organisational resources and human resource practices such as training, employee autonomy and inter-departmental support, how these resources interrelate and influence service climate has not been examined, especially in the context of smaller Asian emerging market. Drawing on the resource-based view and its extension on dynamic capability, and social exchange theory, this qualitative study investigates how local and foreign firms in smaller Asian emerging markets create a favourable service climate. Our findings suggest three inter-related groups of factors that influence service climate, namely firm-based, market-based and culture-based drivers. Notably, foreign service firms perform better than their local counterparts in several firm-based drivers (e.g. service-oriented human resource management practices, work facilitation resources). Our study proposes a conceptual framework that integrates inter-relationships of organisational resource-based factors and explains how internal and external factors drive service climate in firms in smaller Asian emerging markets. | - |
dc.description.statementofresponsibility | Hung Trong Hoang, Sally Rao Hill, Susan Freeman, Vinh Nhat Lu and Brian C. Imrie | - |
dc.language.iso | en | - |
dc.publisher | Taylor & Francis | - |
dc.rights | © 2015 Taylor & Francis | - |
dc.source.uri | http://dx.doi.org/10.1080/09585192.2015.1119707 | - |
dc.subject | Drivers; organisational resources; resource-based view; service climate; service firms; smaller Asian emerging markets; social exchange theory | - |
dc.title | Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspective | - |
dc.type | Journal article | - |
dc.identifier.doi | 10.1080/09585192.2015.1119707 | - |
pubs.publication-status | Published | - |
dc.identifier.orcid | Rao Hill, S. [0000-0002-0118-2841] | - |
Appears in Collections: | Aurora harvest 3 Business School publications |
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