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Type: Conference paper
Title: Effective communication of software development knowledge through community portals
Author: Treude, C.
Storey, M.
Citation: Proceedings of the 19th ACM SIGSOFT Symposium on Foundations of Software Engineering, 2011 / Gyimóthy, T., Zeller, A. (ed./s), pp.91-101
Publisher: ACM
Issue Date: 2011
ISBN: 9781450304436
Conference Name: 19th ACM SIGSOFT Symposium on Foundations of Software Engineering (SEC/FSE) (05 Sep 2011 - 09 Sep 2011 : Szeged, Hungary)
Statement of
Christoph Treude, Margaret-Anne Store
Abstract: Knowledge management plays an important role in many software organizations. Knowledge can be captured and distributed using a variety of media, including traditional help files and manuals, videos, technical articles, wikis, and blogs. In recent years, web-based community portals have emerged as an important mechanism for combining various communication channels. However, there is little advice on how they can be effectively deployed in a software project. In this paper, we present a first study of a community portal used by a closed source software project. Using grounded theory, we develop a model that characterizes documentation artifacts along several dimensions, such as content type, intended audience, feedback options, and review mechanisms. Our findings lead to actionable advice for industry by articulating the benefits and possible shortcomings of the various communication channels in a knowledge-sharing portal. We conclude by suggesting future research on the increasing adoption of community portals in software engineering projects.
Keywords: Community Portal; Knowledge; Documentation
Rights: Copyright 2011 ACM
RMID: 0030041669
DOI: 10.1145/2025113.2025129
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Appears in Collections:Computer Science publications

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