Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/111172
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Type: Conference paper
Title: Factors that influence the training transfer and maintenance of conflict resolution programs of Healthcare training units: a retrospective study in Applied Psychology
Author: Vandergoot, S.
Sarris, A.
Kirby, N.
Citation: Proceedings of the Singapore Conference on Applied Psychology (SCAP 2017), as published in Applied Psychology Readings: Selected Papers from Singapore Conference on Applied Psychology, 2018 / pp.103-121
Publisher: Springer
Publisher Place: Singapore
Issue Date: 2018
ISBN: 981108033X
9789811080333
Conference Name: Singapore Conference on Applied Psychology (SCAP 2017) (29 Jun 2017 - 30 Jun 2017 : Singapore)
Statement of
Responsibility: 
Sonya Vandergoot, Aspa Sarris and Neil Kirby
Abstract: Conflict resolution skills are important for all healthcare professionals. Conflict and miscommunication can have detrimental effects on decision-making, potentially impacting on patient-care, morbidity and mortality, making upskilling of health professionals’ conflict resolution skills important. However, research suggests only around 10–15% of training knowledge and skills transfers to the workplace, making training a seemingly poor investment. Via a retrospective online survey, this study examined factors associated with the transfer and maintenance of conflict resolution skills of medical officers and healthcare professionals who undertook relevant training. The results of multivariable linear regression analyses showed that 77% of the variance was predicted for training transfer and 42% for training maintenance predominantly by individual (e.g. emotional intelligence and motivation) and organisational transfer climate factors (e.g. support and goal-setting cues). These results have implications for healthcare organisations in regards to how they motivate and support staff before and after training to increase transfer and maintenance of conflict resolution skills.
Keywords: Transfer of learning; conflict resolution; motivation emotional intelligence; organisational transfer climate
Rights: © Springer Nature Singapore Pte Ltd. 2018
RMID: 0030084034
DOI: 10.1007/978-981-10-8034-0_7
Published version: http://www.springer.com/us/book/9789811080333
Appears in Collections:Psychology publications

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