Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/51572
Citations
Scopus Web of ScienceĀ® Altmetric
?
?
Type: Journal article
Title: Towards safer, better healthcare: harnessing the natural properties of complex sociotechnical systems
Author: Braithwaite, J.
Runciman, W.
Merry, A.
Citation: Quality and Safety in Health Care, 2009; 18(1):37-41
Publisher: British Med Journal Publ Group
Issue Date: 2009
ISSN: 1475-3898
1475-3901
Statement of
Responsibility: 
J.Braithwaite, W. B. Runciman and A. F. Merry
Abstract: Objectives: To sustain an argument that harnessing the natural properties of sociotechnical systems is necessary to promote safer, better healthcare. Methods: Triangulated analyses of discrete literature sources, particularly drawing on those from mathematics, sociology, marketing science and psychology. Results: Progress involves the use of natural networks and exploiting features such as their scale-free and small world nature, as well as characteristics of group dynamics like natural appeal (stickiness) and propagation (tipping points). The agenda for change should be set by prioritising problems in natural categories, addressed by groups who self select on the basis of their natural interest in the areas in question, and who set clinical standards and develop tools, the use of which should be monitored by peers. This approach will facilitate the evidence-based practice that most agree is now overdue, but which has not yet been realised by the application of conventional methods. Conclusion: A key to health system transformation may lie under-recognised under our noses, and involves exploiting the naturally-occurring characteristics of complex systems. Current strategies to address healthcare problems are insufficient. Clinicians work best when their expertise is mobilised, and they flourish in groupings of their own interests and preference. Being invited, empowered and nurtured rather than directed, micro-managed and controlled through a hierarchy is preferable.
Keywords: Humans; Patient Care; Cooperative Behavior; Interprofessional Relations; Human Engineering; Safety Management; Systems Theory; Social Support; Organizational Culture; Delivery of Health Care
RMID: 0020090195
DOI: 10.1136/qshc.2007.023317
Appears in Collections:Anaesthesia and Intensive Care publications

Files in This Item:
There are no files associated with this item.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.