Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/55530
Type: Conference paper
Title: Australian winery websites: moving towards satisfied customers
Author: Davidson, R.
Citation: Proceedings of the 2007 International Joint Conference on e-Commerce, e-Administration, e-Society and e-Education, 15-17 August, 2007: 15p.
Issue Date: 2007
Conference Name: International Joint Conference on e-Commerce, e-Administration, e-Society and e-Education (2007 : Hong Kong)
Statement of
Responsibility: 
Robyn Davidson
Abstract: This paper presents the results of a four year longitudinal study of Australian winery websites. The research sets out to determine if Australian winery websites have matured and increased their content and functionality since 2003. Data has been collected over the 2003 to 2006 period and analysed to determine if Australian winery websites are providing more to satisfy customer requirements. The results indicate that overall more customer requirements are being met; however, Australian winery websites still have some way to go before customers will be fully satisfied.
Keywords: Website Evaluation; Electronic Service Quality; Australian Winery Websites
Description: PDF attached with permission from author
RMID: 0020094202
Description (link): http://www.knowledgetaiwan.org/eCASE2007/index.htm
Appears in Collections:Business School publications

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