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Type: Journal article
Title: A value-based perspective of market orientation and customer service
Author: Chen, S.C.
Quester, P.
Citation: Journal of Retailing and Consumer Services, 2009; 16(3):197-206
Publisher: Pergamon
Issue Date: 2009
ISSN: 0969-6989
Statement of
Shu-Ching Chen and Pascale G. Quester
Keywords: Market orientation; Customer value; Customer service
Description: Copyright © 2008 Elsevier Ltd All rights reserved.
RMID: 0020091184
DOI: 10.1016/j.jretconser.2008.11.015
Appears in Collections:Business School publications

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