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Type: Conference paper
Title: The doctor-patient relationship: Participation, compliance and satisfaction
Author: Johnson, D.
Plewa, C.
Goodman, S.
Citation: Proceedings of the Australian & New Zealand Marketing Academy (ANZMAC) Annual Conference : Sustainable management and marketing conference, 2009: pp.1-10
Publisher: Monash University
Publisher Place: Australia
Issue Date: 2009
Conference Name: ANZMAC Conference (2009 : Melbourne, Australia)
Statement of
Deanne Johnson, Carolin Plewa and Steve Goodman
Abstract: This conceptual paper aims to contribute to the services marketing literature by investigating the doctor-patient relationship through the theoretical lens of relationship marketing and the co-creation paradigm. With a clear link between satisfaction, health outcomes and the adherence to therapeutic suggestions proposed in the literature, patient satisfaction is likely to benefit not only individual health service providers but potentially the health care system as a whole. Hence, this paper conceptualises the drivers of such satisfaction, with a particular focus on the relationship between participation, compliance and satisfaction within the medical encounter, leading to a conceptual model for future empirical research. The paper provides relevant measurements and concludes with a research agenda.
Keywords: doctor-patient relationship; participation; compliance; satisfaction; health services
RMID: 0020094538
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Appears in Collections:Business School publications

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