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Type: Journal article
Title: The beautiful, the cheerful, and the helpful: the effects of service employee attributes on customer satisfaction
Author: Keh, H.
Ren, R.
Rao Hill, S.
Li, X.
Citation: Psychology & Marketing, 2013; 30(3):211-226
Publisher: John Wiley & Sons Inc
Issue Date: 2013
ISSN: 0742-6046
Statement of
Hean Tat Keh, Run Ren, Sally Rao Hill, Xuan Li
Keywords: Employee Physical Attractiveness; Employee Displayed Emotion; Employee Helpfulness; Customer Satisfaction
Rights: © 2013 Wiley Periodicals, Inc.
RMID: 0020124719
DOI: 10.1002/mar.20599
Appears in Collections:Business School publications

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