Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/78645
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dc.contributor.authorKeh, H.en
dc.contributor.authorRen, R.en
dc.contributor.authorRao Hill, S.en
dc.contributor.authorLi, X.en
dc.date.issued2013en
dc.identifier.citationPsychology & Marketing, 2013; 30(3):211-226en
dc.identifier.issn0742-6046en
dc.identifier.issn1520-6793en
dc.identifier.urihttp://hdl.handle.net/2440/78645-
dc.description.statementofresponsibilityHean Tat Keh, Run Ren, Sally Rao Hill, Xuan Lien
dc.language.isoenen
dc.publisherJohn Wiley & Sons Incen
dc.rights© 2013 Wiley Periodicals, Inc.en
dc.subjectEmployee Physical Attractiveness; Employee Displayed Emotion; Employee Helpfulness; Customer Satisfactionen
dc.titleThe beautiful, the cheerful, and the helpful: the effects of service employee attributes on customer satisfactionen
dc.typeJournal articleen
dc.identifier.rmid0020124719en
dc.identifier.doi10.1002/mar.20599en
dc.identifier.pubid21686-
pubs.library.collectionBusiness School publicationsen
pubs.verification-statusVerifieden
pubs.publication-statusPublisheden
Appears in Collections:Business School publications

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