Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/90214
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Type: Book chapter
Title: Adoption of social media services: the case of local government organizations in Australia
Author: Sharif, M.
Troshani, I.
Davidson, R.
Citation: Handbook of Research on Demand-Driven Web Services: Theory, Technologies and Applications, 2014 / Sun, T.E., Yearwood, J. (ed./s), Ch.13, pp.287-303
Publisher: IGI Global
Publisher Place: United States
Issue Date: 2014
ISBN: 1466658843
9781466658844
Statement of
Responsibility: 
Mohd Hisham Mohd Sharif, Indrit Troshani and Robyn Davidson
Abstract: The increasing diffusion of social media is attracting government organizations worldwide, including local government. Social media can help local government improve the manner in which it is engaged with community and its responsiveness whilst offering cost savings and flexibility. Yet, there is paucity of research in relation to the adoption of social media Web services in local government organizations. The aim of this chapter is to investigate the factors that drive the adoption of social media Web services within Australian local government. Using qualitative evidence, the authors find technological, organizational, and environmental factors that drive the decisions of local government organizations to adopt social media Web services. In addition to extending the existing body of knowledge, this chapter offers insight concerning important managerial implications for helping local governments to better understand social media adoption in their organizations.
Keywords: Computers
RMID: 0030025128
DOI: 10.4018/978-1-4666-5884-4.ch013
Appears in Collections:Business School publications

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